YOUR INBOX,
FULLY HANDLED.
Nexset reads, classifies, and handles your email — so you open one summary in the morning and see the state of your entire operation.
Trusted by property managers nationwide
Every email. Classified.
Handled. Summarized.
Your inbox is your operating system. We read every message, act on the routine, draft the rest, and hand you one clear summary every morning.
Step 1
Classify
Every inbound email — tenants, owners, vendors, insurance — is read and sorted into four buckets. You see exactly what was auto-handled, what needs your voice, what went to a VA, and what only you can decide.
Today's Inbox
342 emails processedT. Reeves
DraftedRent will be late this month
Draft ready — payment plan language, references lease clause 4.2
Ace Plumbing
Routed to VAInvoice #4821 — 2847 Freeport water heater
Sent to Maria (bookkeeping VA) with AppFolio work order match
M. Johnson
OwnerRE: Lease renewal — 901 Alhambra A
Tenant counter-offering $1,600 vs your proposed $1,700. Needs your call.
D. Patel
Auto-handledCan I install a Ring doorbell?
Auto-replied: approved per modification policy, no drilling into stucco
State Farm
Routed to VAPolicy renewal — 5540 Sky Pkwy
Sent to Jessica (admin VA) — premium comparison flagged (+12%)
2205 Northgate tenant
EmergencyWater heater leaking badly
Emergency detected — vendor auto-dispatched, you were texted immediately
Responded in 4 seconds
From: D. Patel — 4401 Marconi Ave
Can I install a Ring doorbell?
Hey, I wanted to put up a Ring doorbell on my front door. Do I need permission for that? Thanks, Deepak
Auto-response sent
Hi Deepak, you're welcome to install a Ring doorbell. Per your lease modification policy, we just ask that you avoid drilling into stucco and use the existing wiring if possible. No formal approval needed. Let us know if you need anything else!
Matched: modification-policy-minor-exterior
Waiting on your approval
From: T. Reeves — 901 Alhambra Blvd B
Rent will be late this month
Hi, I had an unexpected car repair and I won't be able to pay the full $1,600 until the 15th. Can I do a partial payment now?
Draft response
Hi Tanya, thank you for letting us know ahead of time. Per your lease (Section 4.2), partial payments can be arranged with written agreement. I can accept $800 now with the remaining $800 due by the 15th. Please confirm and I'll send over the payment plan letter. Let me know if you have any questions.
Step 2
Handle
Routine emails get instant, accurate replies — maintenance confirmations, policy questions, rent status. For judgment calls, a draft is written in your voice with the right lease clauses and context pulled in. You approve or edit. Nothing sends without you.
Step 3
Route
Delegable work goes straight to the right VA with full context — the email, the relevant property, the AppFolio work order. We also monitor your VA inboxes read-only and flag stalled threads, SLA breaches, and patterns you'd otherwise miss.
VA Routing
Maria
Bookkeeping VA
From: Ace Plumbing — 2847 Freeport Blvd
Invoice #4821 — match to work order, verify amount, process in AppFolio
Jessica
Admin VA
From: State Farm — 5540 Sky Pkwy
Policy renewal — compare premium to last year (+12%), flag if above $200/yr increase
Carlos
Maintenance VA
From: M. Brooks — 2205 Northgate Blvd
Garage door follow-up — confirm vendor dispatch, get ETA, update tenant
VA Inbox Monitor
Morning Digest
April 16, 2026 — 7:00 AM287
Auto-handled
12
Drafted
38
Routed
5
Need you
Needs your attention
VA performance
Step 4
Digest
One summary, every morning. Emergencies, decisions waiting on you, VA performance, stalled threads — everything across your entire operation in a single view. No more scrolling through hundreds of messages to figure out what happened overnight.
See how it fits your business.
15-minute call where we look at your current email volume, show you how classification works on real messages, and map out what implementation looks like for your team.
No commitment. No credit card. Just a conversation.